1. Gramping: We prize multi-generation parties with a significant discount. If you are a senior explorer travelling with grandchildren, obtain a 25% discount (up to 2 grandparents, with a minimum of 2 grandchildren) above ages 10.
2. Open Departure Party: If you wish to share itinerary and transportation with a third party, get 10% discount on any program of choice.
3. Child’s Preferential Rate: Reserve a program of your choice (from Manu Express or Manu Pure Adventure) and get 50% off per traveler for children ranging ages 10-15.
4. Share your footage and win- Fixed on the quantity and quality of your wildlife footage, obtain partial, half or win a full program of your choice with full flexibility on reservation dates.
TamboFLEX: NEW Flexible Booking Policy
BOOK WITH CONFIDENCE YOUR VISIT TO THE AMAZON WITH US
Holidays Must Not Be Complicated When the Right Help Works
TAMBOFLEX: RISK– FREE STANDARDS
We are introducing our brand new Flexible Booking Policy TAMBOFLEX which allows you to delay your holiday and transfer your deposit paid to another date of your choice within 24 months of your original holiday start date, completely free of charge with no hidden costs and no questions asked.
Whether you are booking your first or second holiday with us, we completely understand you might be feeling uneasy and worried about travelling to the Amazon for this coming season because of the unknown situation linked to Covid– 19. TAMBOFLEX is our direct response to give you reassurance and flexibility when booking with Tambo Blanquillo Private Amazon Reserve going forwards.
TAMBOFLEX Up-front Deposit – How does it work?
TAMBOFLEX allows you to change your booking date with Tambo Blanquillo Private Amazon Reserve – to another date of your choice – summer or winter within 24 months of your original holiday start date.
This means your deposit is completely transferrable to another date (or 3rd party individuals) of your choice with no additional fees to pay.
With TAMBOFLEX as long as you notify us before the final balance payment deadline, which is 10 weeks before your holiday date, we are happy to transfer your total amount of deposit paid to another date or 3rd party/individuals of your choice.
All we ask is that once you have decided to FLEX, you contact us with your new holiday date request immediately or names and personal information, in case you wish to transfer your deposit to a third party no questions asked. Any changes to your holiday dates must be made to us in writing.
TAMBOFLEX will apply to all new reservations made for holidays that start from January 2021.
Frequently Asked Questions
Q: How many times can I change my booking?
TamboFlex entitles you to make 1 free-of-charge date amendment to your original booking. Once you have used your free Flex amendment, you cannot change dates again.
Q: Is there a time limit within which I can rebook after I change my original booking?
TamboFlex requires that you must take your holiday within 24 months of your original holiday start date.
Q: Can I have a refund of my deposit – I want to cancel my booking altogether?
Should you decide to completely cancel your holiday with us our standard terms and conditions apply in that your deposit is non refundable. We can only offer you alternative dates within 24 months of your original holiday start date, transference of your deposit to a third party/individual or extend your Flex to TamboFlex Ultimate, extending 24 more months to make use during the date of your interest.
Q: How long do I have to notify Tambo Blanquillo Private Amazon Reserve of a date change to my holiday once I have decided to Flex?
Make sure you let us know up to 2 weeks before your arrival date. At this point you must notify us immediately of your new holiday dates at the time of amendment.
TamboFlex does not apply once you have entered the 2 weeks final balance payment period. At this point you are obliged to pay for your holiday in full. Should you then decide not to come on your holiday, our usual Terms and Conditions (*) will apply which means there will be no refund or transfer of holiday dates offered.
Please see our standard Cancellation Terms and Conditions on your booking form which outline this in more detail.
Loyalty Along With Freedom: Backbone of the Spirit of the New Travel & Booking Your Visit With Us
As these challenging times progress, for the first time in several weeks migratory patterns have notably shifted, with some barriers reopening instead of closing. This pandemic is teaching us all several lessons, especially for us- role players within the travel & destination industry-, such as prioritizing our relationships by prepared for any given scenario and getting an even closer channel of communication with our customers, staff & suppliers.
In this direction, we have restructured new pillars into our company’s culture, making it a vital part of our organization with a tradition offering unique wildlife Amazon experiences beyond product expectations. Remember Holidays must not be complicated when the right help works.
24-7 OPEN CONNECTEDNESS WITH OUR TRAVEL EXPERTS
We are convinced that through a direct channel of open, and constant communication, any barrier is resolvable.
HUMAN TOUCH- REAL PEOPLE TALKING TO REAL PEOPLE
We have opened a new hotline, already available at our website. This direct line allows any traveler from around the globe to reach-out to any of our travel experts (regardless time-zone difference) at any time free-of-charge, and always available to listen very carefully to any request along the process.
TECHNOLOGY MAIN INGREDIENT TOWARDS MINIMIZING RISKS
Incorporated virtual platforms (Zoom, Google Meet, & WhatsApp video) to serve as a foundation of generating real-time communication with our customers during these shifting times.
Utilize contactless + voice activation
PROTECTING OUR STAFF, TO ENSURE CUSTOMER PROTECTION: FULL-FLEXIBILITY FOR BOOKING, RESCHEDULING, CANCELLATION TERMS & REFUND CONDITIONS
As much as we value our clients, we hold as accountable our team staff as our first line-of defense. In this respect, we keep as main priority flexible-enough policies that can be rescheduled, transferred (to a third-party), and even refunded (no questions asked), without jeopardizing key positions that are the essence of what holds our company’s operations, tradition and culture.
Tambo Blanquillo Private Amazon Reserve is committed to protecting your privacy online.
2. DATA WE COLLECT AND HOW WE USE IT
We collect the personal information you voluntarily provide to us, which includes your name and e-mail address, in order to subscribe to our newsletter, receive our content, and/or purchase travel services or related online products. There is also other personal data we may collect detailed herein.
We collect data from you directly when you fill out a form, purchase a product, or communicate with us via email or social media. We also collect data from you when you use our Website. We may collect personal data from third parties such as our payment processors, advertising networks, and/or analytics providers. Your data is stored in a secure platform. We use your personal data for processing as outlined below or a reasonably compatible purpose.
Usage Data. We may process data about your use of our Website and services. This may include your IP address, browser type, operating system, geographical location, page views, website navigation paths, and frequency and/or pattern of your use of our website. This data is collected through our analytics tracking systems, including Google Analytics and similar. This data is used to analyze the use of the Website, to deliver relevant content and advertising, and understand users. The legal basis for processing is our legitimate interest, namely monitoring and improving the website, marketing, and services.
Customer Data. We may process user data, such as name, email address, address, telephone, credit-card number, and other relevant data as related to purchases of products and/or services. We process this data to supply content, products and/or services to you, as well as to market other relevant goods and services to you. The legal basis for processing is consent and your affirmative action to enter into such contract with us and/or the purchase and delivery of the contract between you and us.
User Data. We may process personal information you provide us for the purpose of subscribing to our email notifications, free content, and/or newsletters, as well as communication data that you send to us either through email, social media, or other posting and/or communication methods. We process this data for the purposes of communicating with you, to deliver relevant website content, and for the purposes of sending you marketing, content and/or emails. The legal basis for this process is consent or our legitimate interests, which is to grow our business and keep records which may be needed to pursue or defend a legal action.
3. MARKETING AND ADVERTISING
The above Data may be used to send you marketing communications about our business or products. The legal basis for this type of processing is either consent or our legitimate interests in growing our business. We may send you such communications if you requested it and/or if you agreed to receive such communications. You may opt-out of such communications at any time through the ‘unsubscribe’ button in each email or contacting us at firstname.lastname@example.org.
Any of the above Data may be used to deliver advertisements to you, including Facebook Ads and/or other similar advertisements. We may also use such Data to understand the effectiveness of our advertising. The legal basis for this type of processing is our legitimate interest to grow our business through marketing and advertising.
4. SHARING YOUR PERSONAL DATA
We do share your information with trusted third parties who provide support in running this business and Website, as well as those parties and services that help administer our business.
Your data will never be shared with unrelated third parties. We may disclose your information to payment service providers, administrative and marketing providers, business advisors, or third parties if we sell or transfer parts of our Company. Third parties we share your data with will keep it secure and respect your privacy under the law.
5. ANTI-SPAM POLICY
The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies and tracking signals using your web browser settings. If you choose to disable cookies, some areas of the Website may not work properly or at all. Our Site may not respond to Do Not Track signals sent by your browser.
7. THIRD PARTY LINKS
8. DATA SECURITY AND BREACH RESPONSE
We do our best to protect your information for any unauthorized access, misuse, or disclosure. We may allow access to your personal data to our employees, contractors, and service providers that need to know such data to perform necessary business services. Personal data will be kept confidential and employees and/or contractors will only have access to it when necessary.
Should there be a potential breach of personal data, we have procedures in place to respond. The breach will be identified, the scope will be determined, and we will make reports and/or notification if we are legally required to do so.
You acknowledge that the personal information you voluntarily share could be accessed or tampered with by a third party. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. You agree to notify us for any breach of security or unauthorized use of your information.
9. DATA RETENTION AND DESTRUCTION
Personal data that we process for any purpose shall not be kept for longer than is necessary to fulfill its collection purpose or to satisfy a legal or accounting purpose. In some cases, your data by be anonymized for research purposes and used indefinitely. If your data no longer meets any of the above criteria, personal data will be deleted or otherwise disposed of in a safe and secure manner.
10. INTERNATIONAL TRANSFERS
Your data may be transferred to other countries and by using the Website, you consent to the transfer of information to countries outside your country of residence. If you are located in the European Union, we may store and share your personal data with companies located outside of the European Economic Area. We will always do our best to ensure security of your data. We aim to use US-based providers that are part of the EU-US Privacy Shield. You may always request information on how and where your data is processed and stored.
11. CHANGES TO THIS POLICY
12. YOUR RIGHTS
Your rights under data protection laws include the right to access, erase, correct, restrict, and/or object to our use and processing of your personal data, as well as the right to portability of the data. You have the right to confirmation as to how and where we process your data. To the extent that the legal basis for our processing consent, you have the right to withdraw at any time. If you consider our processing to infringe data protection laws, you have the right to lodge a complaint with a supervisory authority.
Updated: March, 2021